Q: How do you pronounce miessence® ?

A: The correct pronunciation of miessence® is “MY–ESSENCE”.

Q: Why do some of the miessence® products contain alcohol?

A: Herbs and flowers are the core of miessence® Skin and Personal Care formulations and alcohol is used to extract plant materials. The alcohol used is of the highest food quality standard-primarily derived from fruits, potatoes and occasionally grain. The percentage of alcohol used does not approach a concentration that would be considered harmful in any way; it is not drying to the skin. Alcohol carries active plant extracts into the skin. A natural emulsifier and stabilizer; alcohol acts as a preservative.

Q: Why do your products have an expiration date?

A: Although not required by law for products with a shelf life longer than two and a half years, ONE Group provides this information as a guideline for freshness.

Q: Why are two of the products (Herbal Shampoo, and Body Wash) only 73% organic?

A: To be certified organic, 95% of the ingredients must be certified organic. Currently, the "foaming agent" is not and it makes up about 27% of the product.

The "foaming agent" we use is "polyglucose". Coco polyglucose is a "non-ionic surfactant" (foaming agent) synthesised from coconut and glucose from corn.

Polyglucose has excellent dermatological compatibility. It is very mild on the skin. Based on the Duhring Chamber Test it has the lowest irritation score of all common surfactants tested. It is free from ethylene oxide, which can cause nitrosamine contamination, and free from preservatives. It also has a very low environmental impact due to:

1.      High bio-degradability - It breaks down readily.

2.      High eco-toxicological compatibility - It doesn't harm the environment if released.

3.      It is manufactured from completely renewable vegetable raw materials.

It is very good, however it is still not certified organic. ONE Group will do better. They are working on replacing it with a certified organic "foaming agent" of similar functionality, but it takes time. Rest assured that as soon as they have a certified organic replacement that works, they will introduce it.

Q. What are the charges for Shipping and Handling?

A. For destinations within Australia we charge AU$4.95 shipping and handling for all orders under $100 (retail). For orders over $100 shipping and handling is FREE! For other countries, we charge US$4.95 for non-commercial size orders.

Q. What about Taxes and Duties?

A. All miessence® product prices are GST inclusive (within Australia). Local taxes and duties may apply outside Australia. Please check the Customs requirements in your own country for more information.

Q: Do you ship products anywhere in the world?

A: International restrictions do apply in some instances. Please refer to the ONE Group International Strategy document located in the Members area under the “Forms & Assignments” tab.  This gives a basic overview of the different business strategies available in different countries around the world.